PRIVACY POLICY

At Red Forrest Boutique, we prioritize the privacy and safety of our customers. We are dedicated to transparently and responsibly handling personal information. Our privacy policy outlines how we collect, use, and safeguard customer data, ensuring a secure online environment. Your trust is important to us, and we are committed to maintaining the highest standards of privacy and safety.

You can be sure that any information we request from you to help us identify you when visiting this website will only be used in compliance with this privacy policy. Your name, mailing address, and email address are examples of personal data, which is any information pertaining to an identifiable or identified individual.

To be completely informed about how and why we are handling your personal data, it is crucial that you read this privacy policy along with any other privacy notices or fair processing notices we may occasionally send you. This privacy statement is subject to change at any moment. Any updates will be posted on this page, and if there are any major changes, we will give greater notice (including, if appropriate, via email). The privacy policy was most recently revised on December 21, 2024.

According to this privacy statement, Red Forrest Boutique Ltd. (henceforth referred to as "Red Forrest Boutique," "us," "we," and "our") gathers and utilises personal data in compliance with relevant data protection legislation, such as the General Data Protection Regulation. By providing us with your data, you warrant to us that you are over 13 years of age.

Red Forrest Boutique Ltd is the data controller for the purposes of data protection laws.

This Privacy Policy's objective is to help you better understand:

1. What data we gather; 2. How we use that data; 3. How this data is distributed; 4. Your Rights; 5. How we utilise cookies; and 6. Additional helpful privacy and security-related topics.

GETTING IN TOUCH WITH US

Please send an email to info@redforrestboutique.com with any queries you may have regarding how we safeguard your privacy. If you would want to amend your personal information or review your email marketing settings, you can also get in touch with us using this address. It's critical that the personal information we have on you is up to date and accurate. If your personal information changes while you are doing business with us, kindly let us know.

WHY DO WE COLLECT THIS INFORMATION?

Any data that can be used to identify a specific person is considered personal information. When you place a purchase, subscribe to our marketing messages, visit our website, or take advantage of any other services it provides, we gather your personal information. Your name, email address, phone number, shipping and billing addresses, and other information you give us are among the data we gather. Through the use of cookies and other tracking technologies, we may also gather information about your buying preferences, the pages and goods you have visited, and your interactions with emails. This can include your location, browser, device kind, search engine, and how you found us. What search phrases you used to find us, which pages you looked at on the website, and how long you spent there. We utilise this information to:

Receive your orders, handle your payments, and deliver the goods you've ordered; • Offer any extra services you've asked for, like our marketing communications; • When appropriate, grant you access to services only available to registered users, like wish lists and product alerts;

Using the information you gave us as a customer or account holder, we will: • Deliver your post; • Help you with any questions you may have; • Track the effectiveness of our campaigns; and • Customise your online experience and make sure that content from our site is displayed as efficiently as possible for both you and your computer.

We must have a legitimate legal basis to process your data in accordance with data protection laws. We will typically process your data because we have a contract with you, such as to deliver your purchases or to offer you other services that you have requested. If we have your express approval, we will also use your personal information to send you marketing and sales messages that we think you might find interesting. If you would like to unsubscribe from our sales and marketing messages, please send an email to info@redforrestboutique.com

HOW ARE YOUR PERSONAL DETAILS USED?

Your personal information may be gathered, used, and disclosed by us in order to run our business. This comprises:

1. Processing it so that we can market and sell our goods
2. Fulfilling our responsibilities under any agreements we may have made with you
3. Handling your orders sent online
4. Setting up your profile on the internet (if applicable)
5. Keeping our own records and finances up to date
6. Conducting market research and analysis, including surveys to gauge customer satisfaction
7. Analysing the options available to consumers
8. Giving you marketing materials and other information, goods, or services that you ask us for or that we think could be of interest to you, in line with your stated preferences.

PROMOTION

Regarding (8) above, in situations where you have given your express consent, such as when you create an account with us, or subscribe to our mailing list, we may also use the information we have about you to send you personalised communications, information about products, promotions, and special offers that might be of interest to you, and we may do so by text, email, or postal mail. You can request that we not use your personal information for marketing. If we plan to use your data for such purposes or disclose your information to any third party for such purposes, we will notify you (before to collecting your data). You can use your right to stop this kind of processing by selecting which boxes to check on the forms we use to gather your information. You can also contact us at info@redforrestboutique.com at any time to exercise your right.

COMMUNICATIONS FROM US:

We could reach out to you through the following channels:

After your order is placed, we could send you an email to let you know that it was received and to remind you of what you ordered. To inform you that your order has been accepted and when it will be shipped, we will send you another email.

Customers and those who have granted us permission to contact them may receive newsletters from us. We use them to let you know about specials and special offers, new products, and other information we think you would find interesting. Stopping is simple. The "unsubscribe" button at the bottom of every email we send makes it simple to stop receiving these newsletters. Or send us an email at info@redforrestboutique.com.

Telephone

In rare cases, we might need to call the number you gave if there is a problem with your order or if we need to refund or collect more funds. Additionally, in order to guarantee a safe delivery, we might have to give courier services your phone number (especially when shipping internationally)

Social Networks

If you get in touch with us on social media, we'll reply there or switch to email if we think the conversation requires more help.

HOW IS YOUR PERSONAL DATA SHARED AND WHERE DO WE STORE IT?

As stated in this privacy policy, we may save and handle your information to serve our legitimate business interests or to fulfil contracts we may have with you (for instance, if you place an order through our website). Your information may be transferred outside of the UK or Europe, including to the US, by some of the software tools we employ.

Specifically, Wix.com Ltd ('Wix') is the company that provides our website. As a data processor, Wix may gather, store, and process your personal data on our behalf and at our direction. Their data centres, which are situated in the US, Ireland, and Israel, are often where such information is kept. Wix may move data to other Wix businesses for storage and as needed to deliver its services in order to assist in delivering its services. In order to deliver its services, Wix additionally makes use of specific third-party subprocessors. Every data transfer is subject to the necessary protections to guarantee that it is carried out in accordance with the relevant data protection regulations. Subprocessors can only access the kinds of data that are deemed reasonably essential to to perform the service provided. You can find out more about Wix’s use of sub-processors here.

Third-party service providers and Wix affiliates that may store or process your information on Wix's behalf are legally obligated to preserve and secure it in compliance with industry standards and any applicable lower-level legal requirements. If you live in Europe, Wix ensures that (i) a level of protection deemed sufficient by the European Commission or (ii) that the applicable standard contractual terms are in place before transferring personal information to the US or any other country outside of Europe. Additionally, Wix has validated its compliance with the EU-US Privacy Shield Framework and participates in it. You may learn more and read Wix's privacy policy here.

WHOM DO WE SHARE YOUR PERSONAL DATA WITH?

Except as permitted by this policy and/or under the conditions listed below, we will not give your personal information to any third party.

We only give your personal information to third parties as permitted by this privacy statement and to assist us in using it for the aforementioned objectives. No personal information is ever sold or rented to outside parties by us. For the purpose of finishing projects and offering services to you on our behalf, we might give your information to our subcontractors or third-party service providers.

We only reveal the information required to perform the service when we work with third-party service providers, and we mandate that they protect your information in accordance with data protection regulations.

Our web store, for instance, is powered by Wix, which also gives us the internet platform that enables us to sell your goods and services to you. Wix’s applications and data storage databases may be used to store your data. More information on Wix's storage and use of your personal data may be found here

Direct payment gateways are offered by Wix if you buy or try to buy a product from us. They handle credit card transactions and order fulfilment through reliable third-party banking and distribution institutions. They automatically receive the information required to process your order and to validate and approve your payment card. All of Wix's direct payment gateways comply with PCI-DSS requirements, which are overseen by the PCI Security requirements Council, an alliance of companies including Visa, Mastercard, American Express, and Discover. Our store and its service providers can handle credit card information securely according to PCI-DSS regulations.

Additionally, we might give your personal information to a third party if we, or nearly all of our assets, are purchased by a third party, in which case our customer data will be among the transferred assets; if we are required to share or disclose your personal information to satisfy any legal requirements, or to enforce or apply this privacy policy and any other agreements; or to safeguard Red Forrest Boutique's, our clients', or others' safety, rights, or property. This involves sharing data with other businesses and groups in order to prevent fraud and lower credit risk.

HOW LONG DO WE HOLD YOUR PERSONAL DATA?

We take reasonable measures to make sure that the personal data we have on file about you is accurate and comprehensive enough to fulfil the relevant purposes outlined in this privacy policy and is dependable for its intended use. Unless a longer retention time is mandated or allowed by law, we will keep your personal information for as long as is reasonably necessary for us to accomplish the pertinent goals outlined in this privacy policy.

HOW YOUR PERSONAL INFORMATION IS PROTECTED BY US

We take reasonable and adequate measures to safeguard your personal information against unauthorised access, loss, abuse, alteration, and corruption because we are steadfastly devoted to data security.

Additionally, Wix, the company that offers the platform for our online store, has put in place procedural, technical, and physical security measures to safeguard the private data you supply to us. When appropriate, Wix provides HTTPS secure access; an industry-standard SSL/TLS encrypted connection protects sensitive payment information (like a credit card number) transmitted through our designated purchase forms; and Wix routinely maintains a PCI DSS (Payment Card Industry Data Security Standards) certification. Additionally, Wix constantly scans its systems for any weaknesses and intrusions, and it continuously looks for innovative methods and outside services to improve service security and safeguard website users' privacy.

Although we will take every precaution to protect your personal information, we cannot and do not guarantee the security of any data provided to our site; any communication of information over the internet is not entirely secure, and you are at your own risk. We advise creating secure passwords for your accounts.

YOUR RIGHTS

You have a number of rights under European data protection law. Below is a summary of these. The Information Commissioner's Office (www.ico.org.uk) has more details about these.

• Right to information: You are entitled to know what personal information we are using about you. This privacy notice outlines the types of personal information we might process about you, together with the reasons and timing of such processing. You can request confirmation of the personal information we have on you, as well as the methods and purposes of its processing.
• The right of access: You are entitled to a copy of the personal information we have on file about you.

• The right to rectification: If any of your personal information is incorrect or lacking, you have the right to request that we update it.
• The right to erase: If there is no justifiable reason for us to process your personal information, you have the right to request that we do so.
• The right to restrict processing: You have the right to prevent us from using your personal information for specific purposes, such as marketing.
• Data portability: You have the right to move, copy, or transfer your personal data from one environment to another and to get a copy of it for your own use.
• The right to object: You are entitled to protest processing for research, profiling, and direct marketing purposes in certain circumstances.

• Your right to object to decisions made about you without human input (sometimes known as "automated decision making") is related to profiling and automated decision making.

Please get in touch with us to exercise any of these rights, and we will look into the situation and get back to you within a month. We may occasionally inform you that it will take longer to process your request; if this is the case, we will notify you and provide an explanation.
You are also entitled to file a complaint. You can go directly to the authorities in charge of data protection and law enforcement, but we would prefer that you first speak with us to see if we can help make things right. This is the Information Commissioner's Office (or "ICO") in England. The ICO can be reached by phone at 0303 123 1113 or online at www.ico.org.uk/global/contact-us.